Domino’s, one of the world’s most well-known pizza companies, suffers from a hacked system in Australia. Customers have been receiving spam emails that are trying to phish, disguised as the legitimate communication from Domino’s.
On Tuesday, October 17, Domino’s Australia woke up to a flood of complaints from customers. They discovered phishing emails pretending to be from Domino’s, inquiring about the suburb where they are residing. Strangely, these spam emails were addressing people by their first names, confirming suspicions that the pizza company’s computer system was breached and leaked customers’ private data.
Such information, according to Domino’s managing director Don Meij, is confidential and managed by a supplier that they had in the past. The supplier used to manage the company’s online rating system, which stored customers’ names and email addresses, as well as store names and orders.
The company insisted that it was not their system that was compromised, but the former suppliers. Domino’s issued a statement showing gratitude to customers for being patient and understanding while they are conducting their investigation and promises to come up with a satisfactory resolution.
Statements from customers seem to reflect a different sentiment and a less optimistic tone, though. A Facebook user named Mitchell Dale commented that he is creeped out by the fact that the spam emails address him with his first name and keep dodging the email spam filter.
Another customer expressed incredulity that he had to find out about the data breach through Reddit and that Domino’s allegedly chose to stay mum about the incident and kept people uninformed until the story blew up. It is uncertain when the company first became aware of the hacked computer systems.
Domino’s is trying to reassure people that their websites are free from data theft threats and therefore are safe to use without having to update account information. They did give a reminder, however, that people should veer on the side of prudence and remain vigilant against more phishing attempts. One of the tips that they gave is to avoid clicking on links contained in suspicious emails.
The hacker is still at large, and Domino’s escalated the incident to the Office of the Australian Information Commissioner and the Office of the Privacy Commissioner in New Zealand.
This is not the only publicized incident of hacking this week. In other parts of the world, even a wider scale of the data breach was reported. For instance, in South Africa, 60 million private data were hacked. A day after that incident in South Africa, a report erupted in Malaysia, exposing 57 million records stolen from different websites, telecom carriers, and important government agencies. The Malaysian government ordered the takedown of the report shortly afterward.